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The relationship between pretest, posttest and course evaluation in the training courses of Ericsson Malaysia

Nasiruddin, Md Salleh (2007) The relationship between pretest, posttest and course evaluation in the training courses of Ericsson Malaysia. Masters thesis, Open University Malaysia (OUM).

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Abstract

This research explores the relationship between pretest, posttest and course evaluation in different groups of training in Ericsson. Ericsson Education has many training programs. Soine courses are attended by Ericsson staff only. Some courses are attended by customers' (non-Ericsson) staff only. Soine courses are inixed group. Customers of Ericsson are inostly telecommunication operators. Some trainees are from Malaysia and some trainees are from other countries especially from Asia Pacific region. Some courses are conducted in Ericsson Malaysia. Some courses are conducted in customer site whether in Malaysia or overseas. This research revealed the relationship between the tests for different groups with the customers' satisfaction (course evaluation). From the study, 3 outcomes were revealed. First, there was no significant difference in terms of test scores between courses -o f Ericsson employees only, customers only and mixed group. Secondly, there was no significant difference between the 3 types of groups with customers' satisfaction. Thirdly, there was no significant difference between test scores with customers' satisfaction. This study should help to improve Ericsson quality of service.

Item Type:Thesis (Masters)
Uncontrolled Keywords:Training programs ; Course evaluation
Subjects:H Social Sciences > HC Economic History and Conditions
ID Code:279
Deposited By:Shahril Effendi Ibrahim
Deposited On:26 Oct 2009 17:05
Last Modified:26 Oct 2009 17:05

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